How to Apply for Water Connection Online in India

Getting a new water connection in India is now easier thanks to online portals run by municipal water boards. Whether you live in Delhi, Mumbai, Bangalore, Chennai, or Hyderabad, you can apply for a domestic or commercial water connection from your home.

This guide covers the complete process — types of connections, documents needed, city-wise portals, fees, and how to track your application.

Types of Water Connections

Most water boards in India offer these types of connections:

Tip: Domestic connections have lower tariffs than commercial or industrial ones. Make sure you apply under the correct category.

Documents Required

While exact requirements vary by city, you will generally need:

1. Identity Proof — Aadhaar Card, Voter ID, or Passport
2. Address Proof — Aadhaar, Electricity Bill, or Ration Card
3. Property Ownership Proof — Sale Deed, Registry, or Allotment Letter
4. Building Plan Approval — Sanctioned building plan from the local municipal body
5. NOC from Property Owner — If the applicant is a tenant
6. Passport-size Photographs — 2 copies
7. Plumber's Certificate — Internal plumbing completion certificate (required in some cities)
8. Previous Water Bill (if any) — For mutation or transfer cases

Note: For commercial connections, you may also need a Trade Licence and GST registration.

General Step-by-Step Process

The process is similar across most Indian cities:

1. Visit the official water board portal of your city (links below)
2. Register an account using your mobile number and email
3. Log in and select "Apply for New Connection"
4. Fill the application form — Enter property details, connection type, and personal information
5. Upload documents — Scanned copies of Aadhaar, property papers, building plan, etc.
6. Pay the application fee online (UPI, net banking, debit/credit card)
7. Submit the application and note down the Application Reference Number (ARN)
8. Site inspection — A water board engineer will visit your property for a feasibility check
9. Pay connection charges — After approval, pay the connection fee and security deposit
10. Connection installed — The water board installs the pipeline and meter

City-Wise Online Portals

1. Delhi — Delhi Jal Board (DJB)

• Portal: https://djb.gov.in
• Apply: Go to DJB RMS Portal → "Apply for New Connection"
• Track Status: Use "Track Application Status" on the portal with your ARN
• Pay Bill: Online bill payment via the portal (SBI, Axis Bank, UPI supported)
• Grievance: "Apply for Grievance" option available on the portal
• Helpline: 1916

Key steps for DJB:

1. Visit https://djb.gov.in and click "Apply for New Connection"
2. Register with your mobile number
3. Fill property details and upload documents
4. Pay application fee online
5. After site inspection and approval, pay connection charges
6. Connection is typically provided within 15–30 days

2. Mumbai — Brihanmumbai Municipal Corporation (BMC)

• Portal: https://portal.mcgm.gov.in
• Apply: Navigate to Hydraulic Engineering Department → New Water Connection
• Pay Bill: Online through the BMC portal
• Helpline: 1916

Key steps for Mumbai:

1. Visit https://portal.mcgm.gov.in
2. Register and log in to the citizen portal
3. Select "New Water Connection" under Water Supply services
4. Fill in property and applicant details
5. Upload required documents (property proof, ID proof, building plan approval)
6. Pay the application fee
7. Await site inspection and approval
8. Processing time: 30–45 days

3. Bangalore — Bangalore Water Supply and Sewerage Board (BWSSB)

• Portal: https://bwssb.gov.in
• Apply: Online application through BWSSB portal or via Seva Sindhu
• Pay Bill: Online payment available on the BWSSB website
• Helpline: 1916

Key steps for BWSSB:

1. Visit https://bwssb.gov.in
2. Go to "Online Services" → "New Connection"
3. Fill application form with property details
4. Upload Aadhaar, Khata certificate, building plan, and property documents
5. Pay the application fee
6. BWSSB engineer conducts site inspection
7. Pay connection charges after approval
8. Processing time: 15–30 days

4. Chennai — Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB)

• Portal: https://chennaimetrowater.tn.nic.in
• Apply: Apply online or at the nearest Area Office
• Pay Bill: Online payment through the CMWSSB portal
• Helpline: 044-4567 4567

Key steps for Chennai Metro Water:

1. Visit https://chennaimetrowater.tn.nic.in
2. Click on "New Connection" under Online Services
3. Fill in the application with property and personal details
4. Upload ownership proof, Aadhaar, and building plan
5. Pay application fee online
6. Site inspection will be scheduled
7. Pay connection fee and security deposit upon approval
8. Processing time: 15–30 days

5. Hyderabad — Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB)

• Portal: https://hmwssb.gov.in
• Apply: Online through HMWSSB portal or Telangana Seva portal
• Pay Bill: Online bill payment on the HMWSSB website
• Helpline: 155313

Key steps for HMWSSB:

1. Visit https://hmwssb.gov.in
2. Navigate to "New Connection" section
3. Fill the online application form
4. Upload property documents, Aadhaar, and building approval
5. Pay the application processing fee
6. Await site inspection
7. Pay connection charges and security deposit
8. Processing time: 15–30 days

Fees and Security Deposit

Water connection charges vary by city, connection type, and pipe size. Here is a general estimate:

Note: Commercial and industrial connections cost significantly more. Fees are updated periodically — check the official portal for current rates.

Payment modes: UPI, Net Banking, Debit Card, Credit Card, and in some cases, at designated bank branches.

Processing Time

Processing time depends on site feasibility, document verification, and pipeline availability in your area. Delays may happen if the main pipeline is far from your property.

Jal Jeevan Mission (Rural Water Supply)

If you live in a rural area, the Jal Jeevan Mission (Har Ghar Jal) is the Central Government's flagship programme to provide piped drinking water to every rural household by 2024.

Key Details:

• Official Portal: https://jaljeevanmission.gov.in
• Dashboard: https://ejalshakti.gov.in
• The mission provides Functional Household Tap Connections (FHTC) to rural homes
• Implementation is done through Gram Panchayats and State Water Supply Departments
• Water quality testing and source sustainability are key components

How to Get a Connection Under JJM:

1. Contact your Gram Panchayat or Village Water and Sanitation Committee (VWSC)
2. Register your household for a tap water connection
3. The Gram Panchayat prepares a Village Action Plan for water supply
4. Connections are provided free or at subsidised rates under the mission
5. Track progress on https://ejalshakti.gov.in/jjmreport/JJMIndia.aspx

Note: In rural areas, you generally don't need to apply online. Contact your local Panchayat office or Block Development Officer.

How to Pay Water Bill Online

You can pay your water bill online in most Indian cities:

General Steps:

1. Visit your city's water board website
2. Enter your Consumer Number or Account Number (printed on your water bill)
3. View outstanding dues
4. Choose payment method — UPI, Net Banking, Credit/Debit Card
5. Complete the payment and download the receipt

City-wise Bill Payment Links:

• Delhi (DJB): https://djb.gov.in → "Pay Your Water Bill"
• Mumbai (BMC): https://portal.mcgm.gov.in → Water Bill Payment
• Bangalore (BWSSB): https://bwssb.gov.in → Online Bill Payment
• Chennai (CMWSSB): https://chennaimetrowater.tn.nic.in → Pay Bill
• Hyderabad (HMWSSB): https://hmwssb.gov.in → Online Bill Payment

Tip: Many cities also allow bill payment through Paytm, PhonePe, Google Pay, and the BHIM app using the consumer number.

How to File Complaints

If you face issues like water leakage, low pressure, contaminated water, or billing errors:

General Process:

1. Visit your city's water board portal
2. Go to the Grievance / Complaint section
3. Register a complaint with details of the issue
4. Note the Complaint Reference Number
5. Track the complaint status online

City-wise Complaint Options:

• Delhi (DJB): "Apply for Grievance" on djb.gov.in or call 1916
• Mumbai (BMC): Complaint portal on portal.mcgm.gov.in or call 1916
• Bangalore (BWSSB): Online complaint on bwssb.gov.in or call 1916
• Chennai (CMWSSB): Complaint section on CMWSSB portal or call 044-4567 4567
• Hyderabad (HMWSSB): Online grievance on HMWSSB portal or call 155313

You can also register complaints through the CPGRAMS portal (https://pgportal.gov.in) for escalation to higher authorities.

Frequently Asked Questions (FAQs)

1. Can I apply for a water connection online?

Yes. Most major cities in India — including Delhi, Mumbai, Bangalore, Chennai, and Hyderabad — allow you to apply for a new water connection through their official online portals. You can fill the form, upload documents, and pay fees online.

2. What documents are needed for a new water connection?

You typically need Aadhaar Card, property ownership proof (sale deed or allotment letter), sanctioned building plan, address proof, and passport-size photographs. Commercial connections may also require a Trade Licence.

3. How much does a new water connection cost?

Domestic water connection charges range from ₹3,000 to ₹15,000 depending on the city, pipe size, and connection type. A refundable security deposit of ₹1,000 to ₹5,000 is also required. Commercial connections cost more.

4. How long does it take to get a water connection?

Typically 15 to 45 days, depending on the city and site conditions. Delhi and Bangalore usually process applications in 15–30 days, while Mumbai may take 30–45 days.

5. How can I check my water connection application status?

Visit the official water board portal of your city and use the "Track Application Status" feature. You will need your Application Reference Number (ARN) to check the status.

6. Can a tenant apply for a water connection?

Generally, the property owner must apply. However, tenants can apply with a No Objection Certificate (NOC) from the property owner along with the rental agreement.

7. How do I get a water connection in a rural area?

Under the Jal Jeevan Mission, rural households can get free or subsidised piped water connections. Contact your Gram Panchayat or Village Water and Sanitation Committee to register.

Last updated: February 2026. Always verify details on the official water board portal of your city before applying.